Legal information centre

About REDC ConceptLab

ConceptLab is a subscription-based decision-support platform that brings together site, planning, market research, project mix, cost, revenue and investment decisions in one digital workspace.

Its outputs are preliminary analysis and decision support. They do not replace an official planning document, architectural construction project, appraisal, legal opinion or definitive investment commitment.

Privacy and the KVKK

Account, contact, payment, membership, authorisation and project data are processed to create accounts, provide the service, maintain information security, support customers, fulfil invoicing duties and meet legal obligations.

If an optional book gift is requested, the recipient’s name, telephone number and delivery address are used to prepare and send the gift and support delivery. Information necessary for delivery is shared with the courier. Completing the gift form is not a condition of membership access.

Project data is treated as confidential. It is used only to provide the service, for project work authorised by the user and to meet legal requirements; it is not shared with third parties without explicit consent or a valid legal basis.

Data-subject requests can be sent to sserdaroglu@redcglobal.com and are assessed under applicable law.

Digital delivery, cancellation and refunds

• The chosen package is activated digitally after payment confirmation and any required account verification.
• The subscription is provided digitally through the web application. If a separate optional book gift is offered, its physical delivery does not delay digital access.
• Online package payments provide one month of access with the user’s approval. There is no automatic renewal or automatic card charge. The user must approve payment for the next period; if not renewed, paid transaction rights cease at the end of the period.
• Requests involving duplicate charges, technical errors or failure to provide the service are assessed; an approved refund is made through the original payment method.
• Consumer withdrawal rights and exceptions for digital services apply in accordance with the approvals given at payment and applicable law.

For cancellation or refund requests, contact sserdaroglu@redcglobal.com with the payment reference.

Distance sales: subscription and payment

Seller: Serdar Serdaroğlu / REDC ConceptLab
Service: ConceptLab digital platform subscription and access to modules included in the selected package
Service channel: conceptlab.redcglobal.com

Package scope, periodic price, tax status and any renewal information are displayed on the package screen before payment. Payment is collected by card through secure payment infrastructure or by other available methods. Service fees and invoices are based on the package selected and information approved at payment.

If the same package is renewed before expiry, one month is added to the current period; payment after expiry starts the period upon payment verification. Changing packages during an active period is assessed by REDC. Period end and payment status are shown in the application. Monthly usage quotas are tracked by calendar month; early renewal does not reset quotas.

When bank transfer is offered, the account, VAT-inclusive amount and unique payment code shown in the request must be used. A request remains valid for two business days (Monday–Friday); public holidays and late payments are assessed separately. A payment notice alone does not grant access. Membership starts when an administrator verifies the bank transaction and amount; incomplete or excess amounts and mismatched references are reviewed.

Card details are processed by iyzico; ConceptLab does not store card numbers or security codes. Identity/tax, invoice and transaction information is processed for payment verification, invoicing and legal obligations.

Access is not granted before payment is complete. Following successful payment, digital access is provided and membership/package information can be viewed in the application. Before using the service, the user declares acceptance of this information and the payment terms.

Support and contact

For membership, payment, cancellation/refund, invoicing and personal-data requests:

sserdaroglu@redcglobal.com
+90 532 551 36 43
conceptlab.redcglobal.com